Version 2.0 · Effective 2026-08-10
This policy describes when fees are refundable. The specific terms of the service you purchase — shown at checkout and in the applicable product agreement — may provide additional detail. Court filing fees are paid directly to the court and are not Divvi fees; the court's rules govern refunds of filing fees.
To request a refund or cancel, contact us at landon@divviutah.com with your account email and the service purchased. We process eligible refunds to the original payment method.
| divviResolve ($500) | Refundable if you cancel before the negotiation session is opened to both parties. If you later book a live mediation, the $500 is credited in full against that mediation rather than refunded to you. |
| divviMediate ($2,500) | Non-refundable. The fee covers up to six hours of professional mediation; unused hours are not refunded and are forfeited when your divorce is finalized. Rescheduling more than 24 hours before a booked block returns those hours to your balance — inside 24 hours, or a no-show, the booked hours are spent. |
| divviFile ($500) | Refundable if you cancel before the filing specialist begins work on your case. Once filing work has started (submission or responding to the court), the fee is non-refundable. Court filing fees are separate and paid to the court. |
| divviReview ($100) | Refundable if you cancel before the review report is generated. Once the report has been delivered, the fee is non-refundable. |
| divviQDRO ($500) | Refundable if you cancel before the specialist begins drafting. Drafting includes revisions until the order is accepted by the plan administrator or court, subject to the terms of your engagement. |
| divviModify ($300) | Refundable if you cancel before document generation begins. divviResolve, if you buy it to reach terms first, is refundable under its own line above. |
| divviPostnup ($500) | Refundable if you cancel before drafting begins. Once drafting or attorney review has started, the fee is non-refundable. |
| Home Valuation / CMA ($250) | Refundable if the valuation is not delivered within the stated timeframe or you cancel before the agent begins work. A CMA is an opinion of value, not an appraisal. |
| Subscriptions | Any monthly subscription is cancelable at any time and will not renew after cancellation. You will be notified before any automatic renewal charge. |
Divvi is not a law firm and this policy is not legal advice. For questions about your situation, contact us or consult a licensed Utah attorney.